Refund policy

Last updated: 28 September 2026

Returns

You have 30 days after receiving your order to ask for a return. Records must come back in the same condition you received them, in their original sleeve and packaging, with your order number.

To start a return, email info@kingslandrecords.com with your order number and the records you're returning. If your return is accepted, we'll send you a return shipping label and tell you how and where to send it. Please don't send records back without contacting us first.

Damaged, faulty or wrong records

Please check your order when it arrives. If a record is damaged, faulty, not as described, or not what you ordered, email us straight away with your order number and photos, and we'll put it right. This doesn't affect your rights under the Consumer Rights Act 2015.

Your 14-day right to cancel

If you're a consumer in the UK or EU, you can cancel your order for any reason within 14 days of receiving it, including sale items. Records must be returned in the same condition you received them.

What can't be returned

Gift cards can't be returned. Sale items can only be returned within the 14-day cancellation period above, or if they're faulty or not as described.

Exchanges

The quickest way to swap a record is to return it and, once the return is accepted, place a new order for the one you want.

Refunds

We'll let you know once we've received and checked your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to show it. If it's been more than 15 business days since we approved your return, email info@kingslandrecords.com.